Shipping Policy

 

Shipping Destinations: P.O. Box, Military Addresses, US Territories, Canada and International 

Please note that we reserve the right NOT to ship to post office boxes and will contact you if an alternative shipping address is required.  Shipping is available to U.S. military addresses (APO, DPO, and FPO) only through the United States Postal Service (USPS). If you require shipping to one of these types of addresses the shipping duration may be impacted.

Hypnos ships orders anywhere in the United States including Hawaii, Puerto Rico, the US Virgin Islands and Guam.  Hypnos also ships to Canada.

 

Canada orders generally will arrive in 5 – 7 business days. Hypnos charges a flat shipping rate of $40 for all orders shipped to Canada.  Hypnos will indicate that your order contains medical supplies,  however, we have no control over the treatment of your order by Canadian customs as it relates to any duties or fees that may be required for your order to be released to you.  Hypnos is not responsible for any import duties or delays imposed by Canadian authorities.  Some product manufacturers restrict Hypnos from selling outside of the United States.

Hypnos  Shipping Charges and Speed of Delivery

Free Standard Shipping

Hypnos offers free standard shipping anywhere in the United States including Hawaii, Puerto Rico, the US Virgin Islands and Guam on all orders regardless of the amount of your order. Orders shipped via standard shipping typically will arrive to you within 4-7 business days from the date in which the order leaves our facility.

2-Day Expedited Shipping

Hypnos charges a flat $25 for 2-Day Expedited Shipping anywhere in the United States including Hawaii. Orders shipped on Thursday will arrive the following Monday and orders shipped on Friday will arrive on the following Tuesday. If you place your order on Friday and need it on Monday please select the “Priority Next Weekday Shipping” option and if you place your order on Friday and need it by Saturday please select the “Saturday Shipping” option.

Priority Next Weekday Day Shipping

Hypnos charges $50 for Priority Next Weekday Shipping anywhere in the United States including Hawaii and Guam. If you place your order on Friday and need it by Saturday, please select the “Saturday Shipping” option.

Saturday Shipping

Hypnos charges $75 for Saturday Shipping anywhere in the United States including Hawaii. Order must be placed by 3:00 PM Pacific Friday and will arrive the next day (Saturday). Only use this option if you are placing an order on Friday and you need to receive your order the next day (Saturday). To ensure your order ships with this very expedited service, please consider communicating with us so we can ensure your order arrives as you expect.

Puerto Rico, US Virgin Islands and Guam

Puerto Rico — The overnight option is available however Saturday delivery is not available.

US Virgin Islands — 3-4 day shipping is the only available option via UPS and DHL.

Guam — 3-4 day shipping is the only available option via UPS and DHL.

Canada Flat Rate Shipping

Hypnos charges a flat rate of $40 for all orders shipped to Canada.  Orders are delivered typically within 5 – 7 business days from the date of fulfillment.  Hypnos is not responsible for any import duties or delays imposed by Canadian authorities.  If you require expedited shipping to Canada, please contact us directly to place your order. Additional shipping charges will apply.

After Placing Your Hypnos Order 

After placing your order with Hypnos we will review your order and in some cases may need to contact you for additional information. For this reason, please provide us with the most reliable contact information so that your order is not delayed.

In some rare cases Hypnos may not be able to fulfill your entire order due to an item being out of stock.  Our policy is to complete as much of your order as possible and fulfill the remaining items as soon as they become available.  Hypnos will cover all shipping costs for items that must be shipped after your initial order.

Hypnos may, based on its sole discretion, refuse or cancel any order and limit order quantity. Hypnos may also require additional qualifying information prior to accepting or processing any order. Once we receive your online or phone order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Hypnos ’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Hypnos reserves the right at any time after receiving your order to accept or decline your order for any reason. If Hypnos cancels an order after you have already been billed, Hypnos will promptly refund the billed amount.

Tracking and Receiving Your Hypnos Order

When trying to determine what day you will receive your order, please consider excluding weekend days (unless you have paid for Saturday delivery) and holidays in your calculation.  Please call, email or live chat with us for the most precise shipping status.  In most cases you will receive an email after your order is fulfilled with a tracking number.

Hypnos requires a signature on high value orders (typically orders which exceed $250) and always on orders that contain CPAP devices. You should assume that you will need to provide a signature at the time of delivery unless other arrangements are made with us.

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information in order to process your order. Once your order is approved Hypnos will immediately complete the fulfillment process. Once your order has been shipped you will receive an email from us that will contain your shipping tracking information and other relevant information.  When you checkout we suggest that you create a personal Hypnos account so you can refer back to your Hypnos order(s) as well as tracking information.  In most cases your entire order will be combined and shipped at the same time.  If any items in your order are unable to be shipped, we will fulfill as much of your order as possible and ship the unfulfilled items as soon as they become available.

Since the actual delivery of your order can be impacted by many events beyond Hypnos ’s control once it leaves our facilities, Hypnos cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.  Because Hypnos takes care of the dispatch of the products you purchase on Hypnos.com, the risk of loss of, or damage to product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our fulfillment facility. At this point, you will receive a Shipment Notification Email.  If there are any issues with delivery, please contact Hypnos so that we may assist in resolving the matter.

If you have questions or concerns regarding the status of your order please call Hypnos at 978-357-8165, email us at support@hypnosinc.com or chat with us live on this website.

Changing and Cancelling Your Hypnos Order

Hypnos moves as quickly as possible to process and ship all orders.  If you need to make a correction to an order that you have placed or need to cancel an order prior to fulfillment, please call us immediately at 978-357-8165, email us at support@hypnosinc.com or chat with us live right here on this website. If an order has already been shipped then you will need to follow our standard return and exchange policies outlined herein to correct or return your purchase.

Lost, Stolen, Misdelivered Hypnos Shipments 

Hypnos will quickly resolve any issue relating to lost, stolen and misdelivered packages. These issues are all handled on a case by case basis with the goal of making sure you receive your order as expeditiously as possible.

Prescription Requirements for Hypnos Orders

If the order you place with Hypnos includes any item which by law requires a prescription prior to being dispensed, we will email you immediately requesting a copy of your prescription so that we can release your order without delay.  Prescriptions may be uploaded, emailed, faxed or mailed to us.  Hypnos Client Care Coordinator are standing by to contact your health care provider or current supplier to obtain a copy of your prescription should you require this complimentary assistance.

If you are an existing customer and have previously provided us with your prescription, in most cases we will not require that you provide your prescription to us again.

The Hypnos QuickRX program is available to facilitate the process of obtaining a prescription refill if your existing prescription is expired or not accessible. Usually, we can have your refill prescription within 24-hours.

If you have never had a prescription, Hypnos At-home Sleep Testing are excellent programs to help you in a timely diagnostic experience in under a week – all from home.

We do accept international prescriptions, however, if it is not written in the English language, Hypnos may require that it be translated prior to shipping your order.