Hypnos stands behind every product we sell and is committed to ensuring that if something goes wrong, we own the problem, not you. Should you have any issues with a product that you purchased from Hypnos simply give us a call. Usually, we will want to do some basic troubleshooting with you first. If we are unable to resolve your issue through troubleshooting we will, at our sole discretion, promptly exchange your product or handle the warranty claim on your behalf through the product’s manufacturer. Terms and conditions apply to warranty coverages.